Terms & Condition
Payment Options:
1. We accept all major credit cards: Visa, Master, American Express, Discover and Google Checkout Payment system. Our secured & encrypted online ordering system ensures you a safe and pleasant online-shopping experience. Prior submitting an order, please verify all of your personal information carefully, false or incorrect information will delay your order process.
We will immediately send you a confirmation email upon receipt of your order. In this email you will see the exact item(s) was ordered and the charges with your order. Please print a copy of this email for your records. Shortly after you submit the order; you should expect a call from one of our sales representatives to verify your order information, including billing and shipping information, contact number(s) and other necessary information that you provided us in order to complete your order. If you listed an alternate shipping address, we will contact your issuing bank to verify the alternate shipping address is notated in your account. If it is not, please notate the alternate address with your bank and notify us. Inventory based on your order will be assigned for shipping.
2. If you are not comfortable to order on-line, we also accept Money Order, cashier check, Western Union or wire transfer. Please note that all non-credit card orders will take longer to process because all Money Orders & Cashier Checks will be verified with issued bank prior shipping.
Shipping & Pickup Info:
Shipping within 48 states (except for California) is $0.00. we do not ship to Hawaii, PR and Alaska .Most order are Processed & Shipped within 3 to 5 Business Days following payment receipt. Delivery & Transit time is 5 to 7 Business days depending on your location Pickup hours are Monday to Friday from 10am to 4pm, phone number for directions is 469-939-6110 Registration paper work can be ready at time of pickup.
Return Policy:
Warning! Manufactures defects will only be covered" There are absolutely no refunds for any fueled items or used items regardless of damage or performance, all sales are FINAL! Any unauthorized packages returned without a valid RMA number written on the exterior packaging will be refused and sent back to the customer. Freight collect and COD packages will not be accepted.
Cancellations:
Upon making a purchase, if you decide to cancel your order you must contact us within 24 hours after the order is placed to cancel it. If the order has been processed but not shipped all cancellations are subject to a non-negotiable non-refundable cancellation fee of $ 50.00. Once the merchandise is shipped, the order may not be cancelled. If you choose to cancel your order once it has been shipped, you will be responsible for the initial shipping freight charge, the return freight charge and also a 30% restocking fee to cover the time, labor and materials invested in preparing the shipment. To cancel your order, please contact a Shipping Department by phone ONLY to request a cancellation. Once the cancellation is confirmed, you will receive an email confirmation that briefly explains our cancellation agreement and the costs you would be responsible to pay to cancel your order weather the order has been shipped or not. If you decide to return a product that you purchased that had a promotion of “Free Shipping, ” the above mentioned returns costs also apply under normal shipping costs of that product. All assembly and registration costs are not refundable. Due to hygienic reasons, we do not accept returns of any helmets. Once your confirmation to cancel and or return the product is received in writing, we will arrange the return or cancellation through our shipping and accounting department. Please allow 7 to 10 business days for the procession of your refund after the order has been cancelled and or returned.
Speedwaysatv.com attempts every effort to ensure that products are completely functional and free of any damage before shipment from our warehouse. We strongly suggest our customers please inspect your new product immediately upon receipt. If the vehicle is damaged during the shipping, you must contact our Customer Service Department within 3 days of delivery to obtain a RMA number and we will provide you with free replacements parts, & free live telephone technical support within the 30 days warranty period. HOWEVER, if you insist to return the product ¨C Remember! All returns are subject to a 30% restocking fee and original shipping and handling are not refundable.Customers are responsible for returning the merchandise at their own expense.Freight collect and COD packages will not be accepted.
The customer is responsible for any damage or loss occurred during the return shipping. No returns will be accepted without prior authorization from Speedwaysatv.com All returns must be pre-authorized by Speedwaysatv.com personnel. To receive your Return Authorization Number, please call us at 469-939-6110
Merchandise returned within 7 days of receiving the product and item must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. We will not accept any scooter returns based on unsatisfactory legal status. Please check the legal status of scooters in your area, AND you may contact your state legislature and local Department of Motor Vehicles. If you are returning the product, you must read the following terms thoroughly! Only after an inspection of returning product, a refund check will be issued and mailed to you within 2-3 weeks of receipt. You must meet all the following terms to qualify for a refund.
*All returns are subject to a 30% restocking fee and original shipping and handling are not refundable! Customers are responsible for the returning shipping cost!
*The products must be returned in unused and resalable condition in its original packaging. A copy of your original invoice must be included in a return shipment.
*All packaging materials, instruction sheets and/or instruction manuals must be returned.- All manuals and warranty registration cards must be unmarked.
*Display the RMA number prominently on the outside of the box to avoid delays to your refund.
Contact Us:
Dallas Power Sports 11058 Harry Hines Blvd, Dallas TX 75229
Ph: 469-939-6110 & 214-772-9937
info@Speedwaysatv.com
